> ## Documentation Index
> Fetch the complete documentation index at: https://www.tella.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding your Tella bill

> How Tella billing works, including per-user pricing, proration, and invoices.

Here's how Tella billing works — what you're charged for, how team pricing works, and what to expect on your invoice.

## Pricing overview

Tella offers two paid plans, billed per user:

| Plan        | Monthly             | Annual                                  |
| ----------- | ------------------- | --------------------------------------- |
| **Pro**     | \$26/month per user | \$13/month per user (billed \$156/year) |
| **Premium** | \$39/month per user | \$19/month per user (billed \$228/year) |

All prices are in **USD**. Annual billing saves around 50% compared to monthly.

You can view current plan details at [tella.com/pricing](https://www.tella.com/pricing).

## Per-user billing

Tella charges per user on your workspace. Every **Owner** and **Member** counts as a billable seat. **Viewers** are free and don't count toward your seat total.

For example, if your workspace has 3 Owners/Members on Pro (annual), your bill would be 3 × \$13/month = \$39/month (billed as \$468/year).

### When you add a member

When a new member accepts their invite and joins your workspace, Tella updates your subscription. The charge for the new seat is **prorated** (charged proportionally) — you only pay for the remaining time in the current billing period.

### When you remove a member

When you remove a member, the seat count decreases and you'll receive a **prorated credit** for the unused time on your next invoice.

## Billing intervals

You can choose between **monthly** or **annual** billing. You can switch intervals through the Stripe billing portal, and Tella prorates any difference.

To switch:

1. Go to **Settings** → **Plans & Billing**.
2. Click **Manage** on your current plan.
3. Update your billing interval from there.

## Free trial

New accounts start with a **7-day free trial**. During the trial you have full access to all features, except uploading videos from your computer — uploads require a paid plan. If you don't subscribe before the trial ends, you keep access to the videos you created during the trial but can't record, edit, or export until you subscribe. [Learn more](/docs/help/faq/what-happens-when-my-tella-subscription-ends).

Need more time to test Tella? [Trial extensions](/docs/help/billing/extend-free-trial) are possible on a case-by-case basis — just contact support.

## Managing your billing

All billing is handled through Stripe. To access the Stripe billing portal:

1. Click your **workspace name** in the top-left corner.
2. Go to **Settings** → **Plans & Billing**.
3. Click **Manage** on your current plan.

From the Stripe portal you can:

* Update your payment method
* Switch between monthly and annual billing
* View invoice history and download receipts
* Cancel your subscription

## Common questions

### Why is my bill higher than expected?

The most common reason is additional team members. Each Owner or Member on your workspace is a billable seat. Check your member list under **Settings** → **Add and Manage Members** to see who's on your workspace.

### I was charged a different amount than the listed price

If you added or removed members during a billing cycle, Stripe prorates the charges. This can result in a bill that doesn't match the exact per-user price. Check your invoice in the Stripe portal for a line-by-line breakdown.

### Can I pay in a currency other than USD?

Tella only accepts payments in USD. However, Stripe allows for adaptive billing, so you may be able to pay in your local currency. Stripe may apply a conversion fee. Your bank or credit card provider may also apply their own currency conversion fees.

### How do I see what I'm being charged for?

Open the Stripe billing portal from **Settings** → **Plans & Billing** → **Manage**. Your invoices show the plan, number of seats, billing interval, and any prorated adjustments. You can also [download past invoices](/docs/help/billing/download-tella-invoices).