Client-side exception error
Quick fixes to try first
1. Try Incognito/Private Mode
Open Tella in an incognito or private browser window. This bypasses extensions and cached data that might be causing issues.
Chrome: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)
Safari: Cmd+Shift+N
2. Try a different browser
If you're using Chrome, try Firefox or Safari (on Mac). Sometimes browser-specific settings or extensions can interfere with Tella.
3. Check VPN or security software
Some VPNs, firewalls, or security software can block connections to our services. Try temporarily disabling:
VPN connections
Corporate firewalls or proxy settings
Antivirus web protection features
4. Disable browser extensions
Ad blockers and privacy extensions sometimes block scripts that Tella needs to function. Try disabling extensions temporarily, especially:
Ad blockers (uBlock Origin, AdBlock Plus)
Privacy tools (Privacy Badger, Ghostery)
Script blockers (NoScript)
5. Clear browser cache and cookies
Cached data can sometimes cause conflicts. Clear your browser's cache and cookies for tella.tv:
Go to your browser's settings
Find "Privacy" or "Clear browsing data"
Select "Cookies" and "Cached images and files"
Clear the data and restart your browser
Still having issues?
If none of these solutions work, please contact our support team with:
Your browser name and version
Your operating system
A screenshot of any error messages you see
A screenshot of the console via your browser's developer tools
Whether the issue occurs in incognito mode
We're here to help get you back up and running!