Support availability

Support hours

Our team is available Monday through Friday. You can typically expect a response within one business day. If you reach out on the weekend or holiday, we'll get back to you as soon as possible when the team is back online the next business day.

We always prioritize requests based on priority and the order they were received. Please refrain from submitting multiple tickets about the same thing, as this slows down response times for everyone.

Note: There may be times where it takes us more than one business day to get back to you especially after a holiday. We will get back to you ASAP.

How to contact us

You can reach us by:

• Clicking the Help button in Tella

• Reaching out via the Help Center

• Emailing support@tella.com

To help us resolve your issue faster, please include:

• The email associated with your account

• A link to your Tella video (if applicable)

• Which recorder you're using (Mac app, web app, or Chrome extension)

• The devices you're using (i.e., what computer, microphone, camera)

  • Your operating system

System uptime

We monitor Tella 24/7/365 (366 days on leap year). If there's ever an issue affecting Tella, we're on it, even outside of normal support hours. You can check our current system status and subscribe to updates at status.tella.tv.

While you wait

Many common questions are answered right here in our help center. You can also ask our AI assistant for help, it's available anytime and can point you to the right article.

Please note: our AI assistant is still experimental and may be incorrect at times. Don't hesitate to reach out if you are not sure if it's answer is correct.